Privacy Policy
Last Updated: 10/02/2026
Privacy Policy – Vaalai
Vaalai (“we”, “us”, “our”)
is committed to protecting your privacy and safeguarding your personal data. We
take data protection seriously and comply with the UK General Data
Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains:
- What personal data we collect
- How and why we use it
- Who we share it with
- Your rights under data protection law
By using vaalai.com, you agree to
the practices described in this policy.
1. Who We Are (Data Controller)
Vaalai is the Data Controller of
the personal data you provide to us. This means we decide how and why your
personal data is processed.Contact details:📧 Email: support@vaalai.com
📬 Address: [ADD REGISTERED ADDRESS]
📌 Subject line: Privacy & Data Protection Enquiry
2. Information We Collect
a) Information You Provide Directly
When you register, place an order, or
contact us, we may collect:
- Full name
- Delivery and billing address
- Phone number
- Email address
- Order and payment details (payments are processed securely by third-party providers)
b) Information We Collect Automatically
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and interactions
- Cookies and similar tracking technologies
For more details, please see our Cookie
Policy.
3. How We Use Your Personal Data
Under data protection law, we must have a
lawful basis to process your data. We rely on the following legal bases:
Legal Bases We Use
- Contract – to process orders and deliver products
- Legitimate Interests – to improve our services and customer experience
- Legal Obligation – to comply with applicable laws
- Consent – where required for marketing communications
Purposes for Using Your Data
PurposeLegal
BasisCreating and managing your accountLegitimate interestProcessing orders and deliveriesContractSending order confirmations and updatesLegitimate interestCustomer support and queriesLegitimate interestMarketing communications (if opted in)Consent / Legitimate interestWebsite security and fraud preventionLegitimate interestAnalytics and service improvementLegitimate interest
4. Who We Share Your Data With
We only share your data with trusted
third parties where necessary:
a) Delivery & Logistics Partners
To deliver your orders, we share limited
information such as name, address, and contact number.
b) Payment Service Providers
Payments are handled securely by
authorised payment processors. We do not store card details.
c) IT & Technology Providers
Including hosting, analytics, and
customer support systems.
All partners are contractually required
to protect your data and use it only for agreed purposes.
5. International Data Transfers
Some of our service providers or support
teams may be located outside the UK, including India or the United
States.Where personal data is transferred
internationally:
- Appropriate safeguards are in place
- Contractual protections are applied
- Data security standards are maintained
If you would like more information about
these safeguards, please contact us.
6. Marketing Communications
We may send you:
- Offers and promotions
- Service updates
- Product announcements
You can opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at support@vaalai.com
- Updating your preferences in your account
We do not sell or share your data
with third parties for their marketing purposes.
7. How Long We Keep Your Data
We retain personal data only as long as
necessary:
- For order processing and customer support
- To meet legal and accounting requirements
- To establish or defend legal claims (up to 7 years where required)
Data may be deleted earlier if you
exercise your rights, unless we are legally required to retain it.
8. Your Data Protection Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure (right to be forgotten)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
- Object to automated decision-making
To exercise your rights, contact:
📧 support@vaalai.com
9. Complaints
If you are unhappy with how we handle
your data, you have the right to complain to the Information Commissioner’s
Office (ICO):🌐 Website: https://www.ico.org.ukWe encourage you to contact us first so
we can resolve your concerns quickly.
10. Cookies
We use cookies and similar technologies
to:
- Enable website functionality
- Improve performance and user experience
- Analyse usage
- Support marketing activities (where permitted)
Full details are available in our Cookie
Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from
time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Us
For privacy or data protection enquiries:📧 support@vaalai.com
Need Help?
If you have any questions about our policies, please contact us: